Katie Keller 3 min

LightEdge Customer Testimonial


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My name is Michael Hannon.

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I'm the CIO, CSO with Light Edge Solutions.

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My name is Luke Bergeron.

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I'm the Director of Business Architecture at Light Edge.

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Salesforce for Light Edge is one of a handful of critical

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applications for us, especially within our revenue

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operations, so including all sales.

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It is a critical tool for us to bring in new prospective

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customers, but even more so how we land and expand existing

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services to our existing customer base.

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Salesforce encompasses the sales operations side of the

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house.

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ServiceNow is the customer operations side of the house,

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and they're integrated together.

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So as orders get fulfilled, as accounts get created, as

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contacts get made on the sales side, they come over into

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ServiceNow where our customer support organization

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can support our customers.

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So that means things like customer-facing ticketing,

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the configuration management database, where our

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customer inventory is linked to the services they're

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consuming, and all the associated data that fuels our

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customer portal runs out of ServiceNow as well.

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And it would say being an organization that is customer

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facing, our operations team is the lifeblood of what our

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customers are trying to do, and two-thirds of our staffing

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is on that side.

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So having a robust solution to provide those things that we

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can build a backbone of our services off of, it's critical

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for us, especially when we start to deliver highly secure,

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highly compliant solutions.

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The platform out of the box meets those requirements and

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helps us achieve those things.

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It really does.

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And we're definitely not done.

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We have plans over the next year to add even more pieces of

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our business into these two platforms.

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As an organization that provides backup services to

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customers, we know how important it is to have

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alternative methods or ones that you set frequency and have

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control over.

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So for us, it was a no-brainer when we started doing business

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impact analysis and other things to ensure that our

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operations could continue in multiple different things.

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And when these platforms ranked very highly critical for us,

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to look towards a third party to be able to provide backup

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solutions over that to give us comfort over what we were

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doing was critical.

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The best thing about Own is that we don't have to think

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about it.

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And I don't mean that in a way where we don't want to think

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about a backup solution, but no one really does.

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With Own, I get an email every week that tells me the state

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of my backups, what went well, what didn't work.

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I can go in and fix the data if I need to.

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But for the most part, we had a really good experience with

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the services team and the fulfillment process.

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They were very professional.

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They walked us through cleaning up some issues with our data

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to make sure it backed up smooth.

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They followed up until finally we successfully implemented it

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and our data was backing up every week, perfect way.

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Our developers and our administrators really need to

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focus on taking care of the core platform.

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The biggest value for Own is the ability for the teams not

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having to worry about backups at all.

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So they can focus on their primary jobs, supporting the

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users, supporting the business, and knowing that the

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backups are just there, they're safe, they're easy, they're

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taking care of themselves.

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Own stood out while we were going through the evaluation

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phase.

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I leaned heavily on my peer group and I was looking at

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different vendor solutions.

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During the evaluations, they rose up pretty quickly as the

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best solution.

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We've definitely seen, as we've implemented it, that the

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use cases of not having to have a dedicated staff to manage

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it, not having to require a ton of training, those things

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actually became true.

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The solution has already worked for us and protected

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everything we've needed it to.

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And so far, it's absolutely lived up to everything we

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expected it to.

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