Graham Russell 5 min

The value of using an expert backup provider


This video explores the hypothesis that many SaaS admins and decision-makers are unaware of their duty to protect data in apps like Salesforce, ServiceNow, Microsoft, and Workday.



0:00

(bell ringing)

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Let's move on to this final hypothesis,

0:12

which is about the value of using an expert backup provider.

0:17

We wanted to understand the extent to which the support

0:20

of knowing that you have the support of a subject matter

0:24

expert and a knowledgeable backup provider

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is valued by these decision makers and people

0:30

with responsibility for backup and recovery.

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And here's the result that we got.

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The question was, what are the top three benefits

0:36

your organization has seen or would anticipate seeing

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from using a third party vendor?

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49% spoke to enhanced data security.

0:45

46% talked to it compliance,

0:48

and 35% talked to it continuity.

0:50

Now just before I hand this over to Andrea

0:53

for some commentary, I'd like to talk about

0:54

that compliance piece because it's ever present, isn't it?

0:59

Whether it's we have to abide by our own internal

1:02

organizational policies, or we're abiding by industry

1:06

specific regulations such as those prevalent

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in financial services or healthcare or the pharma industries,

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or whether it's abiding by global data management

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requirements such as CCPA in the US or GDPR

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here in the UK and Europe.

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There is an ever-growing need in organizations

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to not just be compliant, but to able to demonstrate

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and illustrate their compliance with those standards

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that have an influence and say over how data

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is managed, used, stored and protected.

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So 46% saying actually by using an external third party

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for such data protection, it's a benefit

1:48

when it comes to compliance.

1:51

Andrea, your thoughts on this please?

1:53

- Yeah, just a comment on the last,

1:55

on the last part of the compliance piece.

1:58

So one thing I'd like to add here is that yes,

2:04

providers and companies and vendors

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offer a lot of tools.

2:10

Sometimes there is the tendency to,

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I mean, I'm hearing at least vendors saying,

2:17

our tool will make you compliant with this regulation.

2:20

I just want to be careful on that kind of statement, right?

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Because companies and vendors can provide you company

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a huge amount of tools and very good tool

2:34

to manage compliance, but companies are still

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the ultimate responsible or implementing

2:40

and those compliance requirements.

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So the responsibility on creating policies and procedures

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to comply with specific regulations

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is 100% on the company's side.

2:53

Tools of course can help and the better the tools

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and more of these tools, the better because of course,

3:00

the overall management of compliance can be,

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can be more efficient to some extent.

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So that's a clarification on the compliance aspect,

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but overall going to the brother question

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and third party vendors for these kind of solutions.

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The benefit of third party vendors of course

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is that most of the time they have dedicated teams

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with high level of expertise in data management security

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and this is the recovery and all these kind of aspects.

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And you know, need to be realistic.

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Those kind of skills that not necessarily exist

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in all the organizations.

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So companies need to do a self assessment

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to some extent sometimes and of course,

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when they see that there is a gap,

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but there is an advantage of leveraging third parties here

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for this aspect.

3:55

And then there is also a pure technological aspect

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or lens, right?

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So third party vendors usually because they're specialized

4:06

on these, they have access to the advanced technologies

4:11

to perform the cap of recovery.

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Technologies that need to kept updated constantly

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that requires constant investment.

4:19

And again, that is something that sometimes

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vendors can do faster and better to some extent.

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I mentioned earlier the scalability aspect.

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Of course, when data grows,

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that requires new investment in infrastructure

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and resources.

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And again, that is something that sometimes

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is not properly considered.

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So companies tend to focus on the initial stage,

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not knowing, not considering that their data

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will expand almost exponentially.

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Of course, if they are a growing company, right?

4:57

And ultimately, I mean, the last point I want to make here

5:00

is the cost efficiency.

5:02

Building and maintaining in-house the cap of recovery

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infrastructure can be costly

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because of all the other aspects.

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It's not just the backup recovery,

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but also ensuring compliance,

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ensuring security, et cetera, et cetera.

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That, as I mentioned earlier, requires investments

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in hardware, software, still personnel

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and ongoing maintenance, right?

5:24

So sometimes third party vendors can offer

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a cost effective subscription based model

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that at the end of the day may result more beneficial.

5:37

(dramatic music)

5:40

(TheSEAL CHIMES)

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